Shipping policy

1. Order Processing

Once your order is placed, we begin preparing and packaging your items.
Processing typically takes 1–3 business days (excluding weekends and public holidays).
If your order is placed on a weekend or holiday, processing will start on the next business day.
Please note that custom-made or pre-order items may require additional time — we will contact you if that applies.

2. Shipping Cost

Shipping costs are calculated individually based on your order details, destination, and package weight or dimensions.
The final shipping cost will be confirmed with you after the order is placed.
You will receive an email or message with the shipping rate before payment is finalized.
If you’d like to estimate shipping costs before ordering, please contact us at info@drevelman.store.

3. Delivery Timeframes

Estimated delivery times depend on your location and the chosen shipping method:

• Domestic orders: usually arrive within 2–5 business days after dispatch.
• International orders: typically take 5–14 business days, depending on customs clearance and local postal operations.

Please note that these are estimated timeframes. We cannot guarantee exact delivery dates, as delays may occur due to courier schedules, customs, or other unforeseen factors.

4. Tracking Information

Once your order is shipped, you will receive a tracking number via email so you can monitor your package’s journey.
Tracking may take up to 48 hours to activate after dispatch.

5. International Shipping, Customs, and Duties

For orders shipped outside [insert your country], please be aware that customs duties, taxes, or import fees may apply in your country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
We are not responsible for any delays caused by customs procedures.

6. Shipping Restrictions

We may not be able to ship to certain remote or restricted regions.
If your address falls into such an area, we will contact you to discuss alternative arrangements or issue a refund.

7. Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 3 days at info@drevelman.store.
Please keep all packaging materials and photos of the damaged items.
We will investigate the issue and, if verified, offer a replacement or refund.

8. Returns and Exchanges

For details on how to return or exchange an item, please refer to our Return & Exchange Policy.
Note that customers are responsible for return shipping costs unless otherwise specified.

9. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page with the updated “Last Updated” date.